40 terms · Go-To-Market, sales, marketing and RevOps

Sales, Marketing & Go-To-Market Glossary

Plain-English definitions of the B2B sales, marketing, revenue operations and Go-To-Market terms founders and revenue teams use every day, with links to practical SM Mentors guidance.

Topics:

A

Account-Based Marketing (ABM)

Marketing

A B2B strategy that treats a short list of high-value accounts as markets of one, coordinating personalised marketing and sales outreach to each buying committee.

Related: AI Go-To-Market Engineering

AI SDR

AI & Sales Technology

An AI-assisted sales development workflow that researches accounts, drafts personalised outreach and qualifies replies, with humans reviewing messages and owning conversations.

Related: AI Go-To-Market Engineering

Annual Recurring Revenue (ARR)

Metrics

The yearly value of recurring subscription or contract revenue, excluding one-off fees. A core health measure for SaaS and service retainers.

Related: Business Transformation

B

BANT

Sales Methodology

A qualification framework checking Budget, Authority, Need and Timeline before investing sales effort in an opportunity.

Related: AI sales training

Build, Operate, Transfer (BOT)

Go-To-Market Strategy

An engagement model where an advisor builds the sales system, operates it alongside the founder to prove it works, then transfers playbooks and ownership to the internal team.

Related: Build, Operate, Transfer

Business Transformation

Go-To-Market Strategy

A coordinated change in how people, processes and systems work to reach a new business outcome, such as predictable revenue or a shift from founder-led sales to a team.

Related: Business Transformation

Buyer Persona

Marketing

A research-based profile of an individual buyer role, describing goals, objections, information sources and decision criteria.

Related: AI Go-To-Market training

Buying Committee

Sales Methodology

The group of people who influence, evaluate and approve a B2B purchase, such as users, finance, IT and the economic buyer.

Related: AI sales training

C

Churn Rate

Metrics

The percentage of customers or revenue lost in a period. Reducing churn is often cheaper than winning equivalent new revenue.

Related: Business Transformation

Cold Outreach

Sales Execution

Contacting prospects with no prior relationship by email, phone or LinkedIn. It works best when targeting and the message are tightly matched to the ICP.

Related: AI Go-To-Market Engineering

CRM (Customer Relationship Management)

AI & Sales Technology

The system of record for contacts, accounts, deals and activities. A CRM is only as useful as the sales stages and data discipline behind it.

Related: AI native CRM

Customer Acquisition Cost (CAC)

Metrics

Total sales and marketing spend in a period divided by the number of new customers won in that period.

Related: Business Transformation

Customer Lifetime Value (LTV)

Metrics

The total gross margin a customer is expected to generate over the relationship. Compared with CAC to judge whether growth is profitable.

Related: Business Transformation

D

Demand Generation

Marketing

Marketing activity that creates awareness and interest in the problem you solve, building future pipeline rather than only capturing existing buyers.

Related: AI Go-To-Market training

Discovery Call

Sales Execution

An early sales conversation focused on understanding the prospect’s situation, pain, impact and decision process before presenting a solution.

Related: AI sales training

F

Founder-Led Sales

Go-To-Market Strategy

The stage where the founder personally sells. It validates the market, but becomes a growth bottleneck unless the process is documented and transferred.

Related: Build, Operate, Transfer

G

Go-To-Market Engineering

AI & Sales Technology

Designing and automating the data, workflows and tools behind a Go-To-Market motion, such as enrichment, routing, outreach sequencing and CRM updates.

Related: AI Go-To-Market Engineering

Go-To-Market Foundation

Go-To-Market Strategy

The core decisions and operating practices a Go-To-Market motion depends on: ICP, positioning, pricing, channels, sales process, CRM stages and pipeline metrics.

Related: Go-To-Market Foundation

Go-To-Market Strategy

Go-To-Market Strategy

The plan for how a company reaches and wins target customers: who to sell to, what to say, which channels to use, how to price and how sales and marketing work together.

Related: Go-To-Market Foundation

I

Ideal Customer Profile (ICP)

Go-To-Market Strategy

A description of the companies that get the most value from your offer and are most valuable to you, defined by industry, size, triggers and pain.

Related: Build, Operate, Transfer

Inbound Marketing

Marketing

Attracting buyers through useful content, search visibility and referrals so that they approach you, rather than you contacting them first.

Related: AI Go-To-Market training

L

Lead Scoring

Revenue Operations

Ranking leads by fit and engagement signals so sales effort goes to the prospects most likely to buy.

Related: AI native CRM

M

Marketing Qualified Lead (MQL)

Marketing

A lead marketing judges ready for sales attention based on agreed fit and engagement criteria.

Related: AI Go-To-Market training

MEDDICC

Sales Methodology

A qualification framework for complex deals: Metrics, Economic buyer, Decision criteria, Decision process, Identify pain, Champion and Competition.

Related: AI sales training

Minimum Viable Product (MVP)

Go-To-Market Strategy

The smallest version of a product that lets you test a core value hypothesis with real users.

Related: AI MVP development

P

Pipeline Coverage

Metrics

The ratio of open qualified pipeline value to the revenue target for a period, used to judge whether there is enough pipeline to hit the number.

Related: AI Go-To-Market Engineering

Positioning

Marketing

How you define your offer relative to alternatives in the buyer’s mind: for whom, against what, and why you are the better choice.

Related: Go-To-Market Foundation

Pricing Strategy

Go-To-Market Strategy

How you package and price an offer to match buyer value, competitive alternatives and your margin goals.

Related: Go-To-Market Foundation

Product-Led Growth (PLG)

Go-To-Market Strategy

A Go-To-Market motion where the product itself, through free trials or freemium use, drives acquisition and expansion.

Related: AI MVP development

R

Revenue Leakage

Revenue Operations

Revenue lost through slow follow-up, untracked leads, discounting, poor handoffs or missed renewals rather than lack of demand.

Related: Business Transformation

Revenue Operations (RevOps)

Revenue Operations

The function aligning sales, marketing and customer success processes, data and tools around a single revenue view.

Related: AI Go-To-Market Engineering

S

Sales Cadence

Sales Execution

A planned sequence of touches across channels over a set period, used to reach and follow up with prospects consistently.

Related: AI Go-To-Market Engineering

Sales Cycle Length

Metrics

The average time from first qualified contact to closed deal. Shortening it usually depends on qualification and a clear mutual action plan.

Related: AI sales training

Sales Enablement

Sales Execution

Giving sellers the training, content, tools and coaching they need to run the sales process well.

Related: AI native LMS

Sales Playbook

Sales Execution

A documented guide to how your team sells: ICP, messaging, stages, qualification questions, objection handling and handoffs.

Related: Build, Operate, Transfer

Sales Qualified Lead (SQL)

Sales Execution

A lead sales has accepted as a real opportunity after confirming fit and need.

Related: AI sales training

Sales Velocity

Metrics

How fast pipeline turns into revenue: number of opportunities × win rate × average deal size ÷ sales cycle length.

Related: AI Go-To-Market Engineering

T

Total Addressable Market (TAM)

Go-To-Market Strategy

The total revenue opportunity if you won every possible customer. Useful for sizing, but your ICP defines where to start.

Related: AI Go-To-Market training

V

Value Proposition

Marketing

A clear statement of the outcome a customer gets, the problem it solves and why your approach is better than the alternatives.

Related: Go-To-Market Foundation

W

Win Rate

Metrics

The percentage of qualified opportunities that close as won in a period.

Related: AI sales training

Put these terms into practice

Knowing the vocabulary is the start. Use the free AI Go-To-Market Transformation Roadmap Generator to see which parts of your Go-To-Market Foundation need attention, or explore Build, Operate, Transfer for hands-on support from Pune and remotely across India.

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